Customer Service Consultant at Hollard Insurance Group

  • Customer Service Jobs in South Africa 2021
  • Full time
  • 4 weeks ago
  • Salary ZAR 1000-2000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor
  • Number of vacancies 5 openings
  • Job experience 3 year
  • Job level Officer

Job Description

Interacting with all telephonic and email enquiries from our clients to ensure we provide the correct service. These are predominantly policy maintenance/claims enquires.

This is a customer orientated environment , we need to ensure all customers are treated with dignity , respect and the TCF principals are practiced.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

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  • Handle client service enquiries on all policy maintenance requests (These include but not limited to Upgrades, Banking, Reinstatements , Claims )
  • Responsible for requests received from policy holders, these include but not limited to cancellations, debit order updates, new policy documents.
  • Proactive outbound calls when required.
  • Following up on claims as well as claim procedure knowledge

Desired Experience & Qualification

Required Knowledge and Experience

What you’ll need

• Insurance terminology
• Product knowledge
• Inbound Customer Service experience (2-3 years)
• Financial knowledge
Educational Requirements
• Post matric studies/qualification an advantage
• COP or similar
• RE 5

Mode of Application

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How to apply: Interested and qualified? Hollard Insurance Group

Note: Never pay money for any training, certificate, assessment, or testing to the recruiter. Report any such requests to Afrisat.pw.

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