Service Advisor (Automotive) at Puzzle Placements (Pty) Ltd
Puzzle Placements (Pty) Ltd is currently in search to employ a personable Service Advisor to act as the liaison between our respective customers and service technicians. Qualified applicants will be held with the responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.
The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions.
Duties & Responsibilities
- Admin duties for the Service and Repair Centre Service Advisor function
- Following up with orders and parts requirements on all current and future jobs
- Responsible for the total customer handling process in the service and repairs
- Build and maintain a positive service image amongst customers
- Handle all customer requirements by offering alternative repair solutions and pricing options
- Handle all customer complaints and issues up to a certain level
Desired Experience & Qualification
- Completed matric
- 2 years experience as Service Advisor essential (truck/trailer/automotive industry)
- Computer literate on Ms Office (Syspro will be beneficial)
- Valid drivers license essential
Mode of Application
Please note that we strive to provide feedback to every candidate application, however should you not hear from us within two weeks please consider your application unsuccessful. Also note that only applications through the Pnet portal will be considered.
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